Pro Chrysler Jeep Dodge RAM

September 2, 2011

Mr. John Schenden, Dealer

And Team at Pro Chrysler Jeep Dodge

1800 W. 104^th Ave

Denver, CO  80234-3602

Dear Mr. Schenden

I wanted to express my appreciation for the pleasant car buying and service experiences that I had this past month at your place of business.  For most of us, buying a car or having service done at a new car dealership is an experience filled with appropriately placed anxiety at best, and a sense of impending disaster at worst.  I was aware of your dealership's excellent reputation and you exceeded my expectations.  Not only did I leave your establishment convinced that I had received a fair deal, but was the recipient of exceptional customer service in both the sales and service departments.

I want to specifically mention Jaime and Mel Glover who helped me through both the selection of a vehicle process and steering me toward the best options for my personal financial challenges.  I found a barely used Chrysler Town and Country that well suited my needs.  The Pro Chrysler team gave me a high value for my Dodge Durango trade-in and George and Mel guided me into a successful relationship with a major bank and fair installment loan.  This was especially important to me because of my disability and bumpy financial situation.  They were very sensitive to my needs and helped get it all completed without making me feel diminished in the process.

Bill, the Assistant Service Manager went out of his way to help with some after purchase service issues ?all resolved without a dollar out of my pocket- WOW!  I feel safe and comfortable in my new car.

A great big THANK YOU, Mr. Schenden, and to the professional Team at Pro Chrysler, for you superb customer service.  What a relief and pleasure to actually find a car company that is not only capable of fine customer service, but actually delivers it!  I wish you and your crew great and continued success.

Sincerely,

Al T.
Denver, Colorado


cc: Chrysler Group Customer Service
cc: Better Business Bureau